Shipping & Delivery Policy 🚚

At ORGANISED CHAOS®, we're committed to ensuring your orders reach you promptly and efficiently. Please review our shipping and delivery policy below.

Shipping Rates and Times
We offer worldwide shipping with delivery costs determined by the destination address. Rates vary depending on the shipping method and location. Please note that delivery times can range from 2-7 days for domestic shipments and 5-20 days for international orders, based on location and chosen shipping method.

Order Processing
Orders are processed Monday through Friday, excluding national holidays. While we strive to process orders promptly within 2-3 business days, please be aware that during peak times or holidays, processing may take longer. Orders are not shipped or delivered on weekends or holidays.

Customs, Duties, and Taxes
Customers are responsible for any customs duties and taxes imposed by their respective governments. These charges are not within Organised Chaos' control and are solely the responsibility of the customer. Due to international shipping, some customers may incur additional duties and taxes upon delivery.

Reasons for Customs Fees
Customs fees serve various purposes, including protecting domestic industries, regulating product flow, and generating revenue for governments.

Damaged or Lost Goods
Every order is carefully prepared and securely packaged before shipping. If your artwork arrives damaged, please contact us within 14 days of delivery and retain the artwork, all original packaging, and the shipping label. Clear photos of the damaged artwork and packaging are required. We may also request additional photos, video, or the return of the item so the damage can be properly verified.

Claims and Returns
Where damage appears to have occurred during transit, ORGANISED CHAOS® will work with the shipping carrier to investigate the claim. Customers may also be asked to provide information or documentation required by the carrier during this process. For packages believed to be lost in transit, please contact us within 14 days of the estimated delivery date so we can investigate the shipment with the carrier. Verified damaged, defective, incorrect, or lost orders will be resolved with a refund.

Please note that ORGANISED CHAOS® does not cover shipping and handling costs for returns. Refunds will be issued upon receipt of the returned product. Keep all packaging materials, as the return address will be indicated on them.