Shipping & Delivery Policy đ
At ORGANISED CHAOS, we're committed to ensuring your orders reach you promptly and efficiently. Please review our shipping and delivery policy below.
Shipping Rates and Times
We offer worldwide shipping with delivery costs determined by the destination address. Rates vary depending on the shipping method and location. Please note that delivery times can range from 2-7 days for domestic shipments and 5-20 days for international orders, based on location and chosen shipping method.
Order Processing
Orders are processed Monday through Friday, excluding national holidays. While we strive to process orders promptly within 2-3 business days, please be aware that during peak times or holidays, processing may take longer. Orders are not shipped or delivered on weekends or holidays.
Customs, Duties, and Taxes
Customers are responsible for any customs duties and taxes imposed by their respective governments. These charges are not within Organised Chaos' control and are solely the responsibility of the customer. Due to international shipping, some customers may incur additional duties and taxes upon delivery.
Reasons for Customs Fees
Customs fees serve various purposes, including protecting domestic industries, regulating product flow, and generating revenue for governments.
Damaged or Lost Goods
Organised Chaos is not liable for any products damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier immediately to file a claim. Ensure to retain all packaging materials and damaged items for the claims process. Photos of the damaged products are required for claim submission.
Claims and Returns
Claims for damaged or defective items, as well as requests for returns, must be submitted within 14 days of receiving the product. For lost packages, claims must be made within 14 days of the estimated delivery date. Please note that Organised Chaos does not cover shipping and handling costs for returns. Refunds will be issued upon receipt of the returned product. Keep all packaging materials, as the return address will be indicated on them.
We aim to provide transparent and efficient shipping services. If you have any further questions or concerns regarding shipping and delivery, please don't hesitate to contact us.
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